A confirmation email is sent directly to your email address. That is your proof of payment also your receipt. The details are sent electronically to the local transport providers. The provider then makes the appropriate arrangements according to the information you provided when making your booking. A Pickup detail email will send to you 48 hours before service.
Clear instructions are stated in the Pickup detail email, which will be send to you 48 hours before service. If your driver doesn’t turn up it is important that you call the number stated in the Pickup detail email. Please note, no refunds can be considered if incorrect information was provided at time of booking.
The journey times stated on our website are estimated, and are applicable for a journey on a normal day. It is possible that these times may vary according to time of day, roadworks, local road closures or diversions, volumes of traffic, local festivities etc.
The allowance per person, for all vehicle types, is one standard size suitcase (24inch), as well as one small piece of hand luggage. Please note that your hand luggage will be transported in the vehicle with you, and so it should be an appropriate size for this.
If you are travelling with excess luggage, such as large suitcases, golf clubs, wheelchairs, skis, pushchairs, etc., it is important that you make us aware at the time of booking, as extra charges may apply. Failure to tell us may result in extra transport being required to accommodate the excess baggage, which will incur additional local charges.
If you have made a booking using a registered account then CANCELLATIONS are handled by logging in, you can cancel your booking and make a new reservation.
If you would like to change any detail of your booking such as pick up or drop off location, date or number of passenger, please contact us for a re-pricing.
System will automatically calculate the time left until the service, charges may apply according to our cancel policy, and refund will be return to the bank card you paid with within 15-30 business days.
We usually monitor your flight and we provide free waiting time of 90 minutes for airport pick-ups.
Simply tap or click “HIRE” tab. Key in your pick up location and the duration of your rental to instantly get a price quotation. More details here.
With a personal driver and car on standby, you can control your own time and activities.
You can travel anywhere as long as your last stop is within the same city or town you were picked up in.
Booking by the hour should end within the same city or town you were picked up in. Otherwise, you will be charged times 3 of the total duration of hours you initially booked. This is to compensate with the driver to return to their city or town. Any excess hours payment should be in cash basis and pay directly to the driver.
Yes! we can arrange activities such as Whale shark snorkeling/watching in Oslob, Canyoneering in Kawasan falls and more. Tell us your planned activity by emailing us here.
While some drivers may speak English, it is not a prerequisite for drivers to be able to accept rides. We cannot assure that the driver assigned to you would be able to speak English.
Normally, once the driver is assigned and accept his new task, you will instantly receive his full particulars via email or push notifications.
In most cases, to avoid doubts on your end, we will send those details in advance thru email, SMS or Whatsapp chat.
No. All our drivers is just a plain driver, they are not trained to do such duties. However, they are willing to help you buy tickets, arrange activities, provided that you share your itineraries to our dispatching team. With that, our dispatch manager can help sort out the best driver for you.